1. Overview of Warranty Coverage
Best Graphic Cards USA sells genuine graphics cards and computer hardware products sourced from authorized distributors and reputable suppliers. Warranty coverage for most products is provided directly by the manufacturer.
The duration and terms of the manufacturer warranty vary depending on the brand and specific product model. Warranty periods commonly range from one (1) to three (3) years, though exact coverage details are determined by the manufacturer.
Customers are encouraged to review the manufacturer’s official warranty documentation for complete coverage information.
2. Limited Store Warranty Period
Our store’s return window is separate from the manufacturer warranty.
Within fourteen (14) days of delivery, customers may request a return under our Refund & Return Policy if the product is defective or meets return eligibility criteria.
After this initial return window has expired, warranty service is typically handled directly by the manufacturer.
3. Manufacturer Warranty Claims
If a product develops a defect after the return period but within the manufacturer’s warranty period, customers may need to submit a warranty claim directly to the product manufacturer.
Manufacturer warranty claims generally require:
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Original proof of purchase
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Product serial number
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Description of the issue
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Possible diagnostic steps
We will assist customers by providing purchase documentation and manufacturer contact information when needed, but final warranty decisions are made by the manufacturer.
4. What Is Typically Covered
Manufacturer warranties generally cover defects in materials or workmanship that occur under normal use. This may include hardware malfunctions, electrical faults, or factory-related issues.
Coverage usually applies only to products that have been used according to the manufacturer’s guidelines and have not been physically altered.
5. What Is Not Covered
Warranty coverage typically does not include damage resulting from improper installation, misuse, overclocking beyond manufacturer specifications, liquid exposure, physical damage, electrical surges, unauthorized repairs, or modification of serial numbers or warranty stickers.
Graphics cards that have been disassembled, tampered with, or used in a manner inconsistent with manufacturer instructions may not qualify for warranty service.
Customers are responsible for reviewing manufacturer warranty exclusions.
6. Refurbished or Open-Box Products
If refurbished or open-box products are offered, warranty terms will be clearly stated on the product page. These products may carry a limited warranty period different from brand-new items.
If no specific warranty period is listed for such products, they are covered only by the store’s return window unless otherwise stated.
7. Warranty Transferability
Warranty transferability depends on the manufacturer’s policy. Some manufacturers require product registration or limit coverage to the original purchaser. Customers should review manufacturer policies to confirm eligibility.
8. Shipping for Warranty Claims
Customers may be responsible for shipping costs associated with sending products to manufacturers for warranty evaluation. Best Graphic Cards USA is not responsible for manufacturer processing times or shipping delays during warranty claims.
9. Limitation of Liability
Best Graphic Cards USA and BGCU Technologies LLC do not provide additional warranties beyond those explicitly stated. We disclaim any implied warranties to the fullest extent permitted by law.
Our liability is limited to the original purchase price of the product.
10. Assistance with Warranty Support
While warranty claims are generally processed directly with manufacturers after the return period, we remain available to guide customers through the process and provide documentation upon request.
Customer satisfaction and transparent communication remain a priority.
11. Contact Information
For warranty-related inquiries, please contact:
Best Graphic Cards USA
Operated by BGCU Technologies LLC
Address: 5440 SW Westgate Dr #248, Portland, OR 97221, USA
Email: support@bestgraphiccardsusa.com
Phone Number: +1 (720) 504-6580
Whatsapp: +1 (720) 504-6580